Each and every one that calls the tech support variety is planning to talk to a real man or woman as quickly as possible. No-one really wants to need to soar through a maze of issues in hopes of only currently being set in the que to talk to a true individual!
those brokers Performing towards Telus Gains, in lieu of retaining the previous loyal customers they make them go away to look for other company
• A pal who can be a Telus customer confirmed me his prepare facts, and He's receiving an identical system for significantly a lot less without having to invest in equipment, which contradicts what Abdul instructed me.
Have you tried using making use of the web Chat? Go browsing to My TELUS as well as the the Chat icon will be on the lessen suitable with the window. Answer the questions about what type of aid you require then maintain replying on the bot with "I need to talk to anyone" right until the bot provides up and passes the Chat to a person.
• I at first renewed my contract soon after speaking with an agent named Abdul, who gave me a offer that I recognized, although it couldn’t match a proposal from Rogers.
I'm requesting a clear breakdown of my deal, together with all relevant discount rates, and a fair resolution to the problems I’ve seasoned. In addition, I check with that someone review the call recordings to grasp the inadequate remedy I received from several agents.
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Absolutely not the encounter we would like our customers to possess. Be at liberty to send us a private message and we will discuss our options for getting this solved for you.
I had to Speak to CS today with Chat plus the Section I need to talk to is only offered by cell phone. The CS on Chat organized a simply call again at an agreed upon time slot. When that Division identified as me afterwards I got anything sorted out.
so i called the customer server (Jane) to unravel The problem after outlining the specific situation and what It really is take place, The agent just aspect along with her companion and she or he lied with regards to the credits and discounts they removed from my account as a loyal customer with Telus and she explained the credits expired and no more obtainable, she Assume i'm Silly, if the price cut has expired i should really begin to see the expiration day on my bill like i see on household service Monthly bill.
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The several hours they have got usually are not Operating nicely with my work and caring for an elderly loved one busy program. I also chatted However they instructed me I really need to simply call in.
My specialist is an extremely individual male. He taught me how to repair my trouble in quite a few uncomplicated ways. What’s a lot more, he guided me by just about every action, in some cases greater than after. I am really grateful!
Seems like all Telus technical support we will do now is air our grievances over a public forum while in the hopes of somebody ready of authority can in fact do anything about it.
I was last but not least specified case variety 21911243 and told that a supervisor would simply call me back inside two hrs, which didn't transpire. Instead, I was informed which i necessary to wait around 24 hours.